Solutions Identity Design Web Site Design Web Applications Web Hosting Online Advertising Other Marketing Reseller Program Need Help? Reach us at 1-866-TIVILON or write us online. Glossary Not sure what a particular technical term means? Scroll your mouse over the symbol and a pop-up window will provide a definition for you. You can also view the complete glossary. Baltimore Web Hosting - Web Host in Baltimore, Maryland Need to plug your web site into the internet? Our shared MS® Windows™ 2000 web hosting plans are low-cost and high-speed. Our Baltimore based web firm offers managed hosting solutions if you need something a bit more complex. Please contact us for additional information. For a technical overview of our Baltimore area hosting services, please see our web hosting infrastructure page. Tivilon is a web host to local Baltimore, Maryland customers and hosting customers abroad. Our web hosting solutions include: Bronze Plan Silver Plan Gold Plan Platinum Plan Disk Space 200 MB 500 MB 700 MB 1000 MB POP3 Email Accounts 20 40 70 100 Data Transfer 8 GB 20 GB 100 GB unlimited Shared SSL included included included included Setup Fee $14.95 $0 $14.95 $0 $14.95 $0 $14.95 $0 Monthly Charge annually $8.95 $14.95 $29.95 $39.95 Monthly Charge quarterly $9.95 $16.95 $32.95 $42.95 Monthly Charge monthly $10.95 $19.95 $34.95 $44.95 All of the above hosting plans also have the following features: Domain Name Registration/TransferDomain Name With all of our packages, a domain name rental for one year is included. Domain names have an annual rental fee, and will have reoccurring fees due on their registration anniversary, if you'd like to continue to rent the domain name beyond the one year. We will help you locate an available domain name and register it to your business. If you supply a previously registered domain name, you will not have to pay the fee for us to reserve a new domain for you. You will, however, incur charges for time it takes our staff to relocate your domain name to our domain name service (DNS) for you. (This is an hourly time charge). Information & Support Included Unlimited E-mail Aliases/ForwardingE-mail Alias (aka E-mail Forwarding) An alternative e-mail address, ending in your web site's domain name, that forwards mail to an e-mail destination that you already own. This works like "mail forwarding" from the U.S.P.S., however in this case you are designating an e-mail address that you already check (quite possibly your internet access provider address) for your mail at your domain name to forward to. This allows you to use e-mail addresses on your web site that look more professional, while allowing you to continue to check one mailbox for messages. & AutorespondersE-mail Autoresponder An e-mail box set up to send a standard response e-mail message (based on a text file you specify) to anyone who sends an e-mail to a specific e-mail address (which you specify) at your domain name. You can also use an autoresponder to send an "extended absence" reply when messages are received to your e-mail address while you are out of town. 10 MB of E-mail Storage Space MS FrontPage ExtensionsMicrosoft FrontPage Extensions A set of server-side applications that enable a user to incorporate the following advanced features without having to write the complex server-side programs typically required: Collaborate simultaneously with other users on the same web site Create a web page directly on a web server Save directly to a web server when using MS Office programs Include these FrontPage components on your sites: link bars, top ten lists, form handlers, discussions, full text searches, hit counters, and categories On Request 24 x 7 FTP AccessFile Transfer Protocol (FTP) FTP is the simplest way to exchange files between computers on the Internet. Like the Hypertext Transfer Protocol (HTTP), which transfers displayable Web pages and related files, and the Simple Mail Transfer Protocol (SMTP), which transfers e-mail, FTP is an application protocol that uses the Internet's TCP/IP protocols. FTP is commonly used to transfer web page files from their creator to the computer that acts as their server for everyone on the Internet. It's also commonly used to download programs and other files to your computer from other servers. Included ASP, PHP, & Perl, CGI ScriptingCommon Gateway Interface Scripting (CGI) A standard way for a web server to pass a web user's request to an application program and to receive data back to forward to the user. For example, when a user fills out a form on a web page and sends it in, it typically needs to be processed by an application program. The web server usually passes the form data to a small application program that processes the information and may send back a confirmation message. Available MSSQLMicrosoft SQL™ (MSSQL) The MS Structured Query Language (SQL) is a interactive and programming language for getting information from and updating a SQL Server 2000 database. Database Connectivity Optional AnalogAnalog (aka Statistics) In a nutshell, Analog is a program to measure the usage on your web server or site. It compiles all of the data stored in the raw log files (which are collected with each and every hit to your web site), and reports which pages are most popular, which countries people are visiting from, which sites they tried to follow broken links from, and all sorts of other useful information. Analog is also the most popular log file analyzer program in the world. To learn more and see a sample report, visit the Analog web site. Site Performance & Traffic Reporting Included Raw Log FilesRaw Logs (aka Statistics) These files store minute details of web site traffic and visitor information (i.e., which browsers were used most often to view your web pages). You need an analysis program to interpret the log files and put them into easy-to-read statistical reports. With access to your account's raw logs, you can choose any analysis program that suits your needs. Tivilon also provides Analog statistical reports with your accounts, to give you an included easy-to-read output of your raw log files. Included Online & E-mail Technical SupportTechnical Support, Offline & Complex We offer billable technical support to our customers for telephone or complex (dedicated) server support. This is billable in 15 minute increments, minimum 15 minute charge. See our hosting add-ons page current offline and complex technical support rate and hours. Please note that Tivilon office closings may affect technical support response time on medium to low priority issues. Server downtime is considered a high priority issue. Included Offline & Complex Technical SupportTechnical Support, Online & E-mail Online documentation, FAQs, glossaries, etc. are open for your reading pleasure 24 x 7. E-mail support is included, free of charge, to all hosting customers 9 AM to 6 PM ET, Monday through Friday. This includes Tivilon's review of your question, research of the answer and reply within a timely manner (typically within 24 hours). A fee may apply if we need to do maintenance to or management of your site for you. We encourage you to visit our online support area before contacting us via e-mail for support, in order for us to keep our hosting costs at a reasonable rate. Please note that Tivilon office closings may affect technical support response time on medium to low priority issues. Server downtime is considered a high priority issue. for a Nominal Fee 99% Uptime GuaranteeUptime Guarantee Tivilon gives your web site a place to call home and guarantees your web site will be up a minimum of 99% of the time...or you won't pay for hosting that month! This guarantee represents Tivilon's commitment to providing the most reliable service in the web hosting marketplace. Tivilon pledges that it will reliably maintain open connections from its servers to the world 99% of the available time in each month. (Depending on the month, this translates to between 6.72 to 7.44 hours of downtime). Should your web site go down a cumulative total 1% or more hours in the period of one month, due to a problem with server connectivity, hardware, or software included in your hosting plan, you will get that month of hosting at no cost. This guarantee does not cover any server outages outside of the Tivilon network (possibly between your internet provider and the final destination of your web site) or acts of God, war, or terrorism that cause downtime. The web site downtime will need to be documented in writing by the customer and sent to Tivilon, P.O. Box 854, College Park, MD 20741-0854. This documentation can be received by Tivilon staff no later than 30 days after the end of the month in reference. The downtime will also need to be verified by Tivilon. If you ever notice your web site is down, contact the Tivilon Support Team immediately. Thank you! 30-Day Money Back Guarantee on Hosting (Setup Fees Excluded)Money Back Guarantee If you are not completely satisfied with Tivilon's hosting services, let us know within 30 days of your account's activation for a refund of all charges except setup and overage fees. Setup fees can only be refunded if your account is cancelled prior to activation. Included For more disk space, data transfer, POP3 accounts, and more, please see our web hosting add-ons page. Please note that your analog and raw log statistics count toward your disk space usage. There are details available in our online support area to help you remove these files, if you do not want them. All Tivilon hosting services are subject to the terms of our Acceptable Usage Policy and Service Agreement. By signing up for a hosting plan, you agree to be bound by this policy and agreement of our web host firm in Baltimore, Maryland. Phone: 1-866-TIVILON    Fax: 1-877-232-9848    E-mail: Copyright © - Tivilon, Inc. - Legal/Privacy Notices Tivilon, a Baltimore web host, offers Baltimore web design, custom web applications,  corporate identity design for business, & more.